The New York State Education Department (“SED”) Office of the Professions (“OP”) is alerting everyone to a vishing scam that has been brought to our attention. Phishing—or “vishing”—scams impersonate SED employees or websites attempting to collect licensure and personal information from the licensee. If you receive an inquiry which you believe to be suspicious do not provide any information. To verify if the inquiry was from OP, contact OP directly using the following contact information. You may report suspicious calls or emails to the Federal Trade Commission.
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Contact Information for Mental Health Counselors

License Application Status

Find the status of your license application by checking our online license verifications; your name will be added immediately when your license number is issued.

We cannot provide the status of a licensure application by phone. After you have submitted all your documentation, please allow 6 weeks before submitting a Contact Us Form to request a status update. Contacting us earlier may extend processing times for applications. During busy times, this time frame may increase. We thank you for your patience and cooperation.

Please provide your name, the last 4 digits of your social security number, date of birth, and the name of the profession in any correspondence.

Education Credentials from Non-approved Programs

If you have questions about documentation required to verify education completed outside the U.S. or in non-approved programs, contact:

NY State Education Department
Office of the Professions
Bureau of Comparative Education
89 Washington Avenue
Albany, New York 12234-1000
518-474-3817, Press 1 then ext. 300 (voice)
518-486-2966 (fax)
comped@nysed.gov

Licensing Examinations

Practice Issues

For questions concerning practice issues, contact:

NY State Education Department
Office of the Professions
State Board for Mental Health Practitioners
89 Washington Avenue
Albany, New York 12234-1000
518-474-3817, Press 1 then ext. 450 (voice)
518-486-2981 (fax)
mhpbd@nysed.gov

Professional Misconduct and Discipline

This site contains information concerning professional misconduct, including how to file a complaint and search for disciplinary actions taken against licensees.

General Customer Service

Office of the Professions staff are available from 8:30 am to 4:45 pm, Eastern time, Monday through Friday, excluding holidays.

NY State Education Department
Office of the Professions
89 Washington Avenue
Albany, New York 12234-1000
518-474-3817, Press 1 then ext. 570 (voice)
518-474-1449 (fax)
For an e-mail response: Contact Us

School Counselor Certificate

Certifications are issued by the Department's Office of Teaching Initiatives.