Filing a Complaint About a College of University
The Office of Professional Education Program Review will attempt to assist in the resolution of complaints about academic quality, refunds, and proper application of published institutional policies in professional programs (i.e., related to the licensed professions) at postsecondary institutions in New York State.
Please note, to complain about service or treatment by a professional licensed to practice by the State of New York, or about illegal practice of a profession by an unlicensed person please visit http:/enforcement/discipline-complaint-form for more information.
The Department will no take action until all grievance procedures at the institution have been followed and all avenues of appeal exhausted. These steps should be documented in the complaint.
Additionally, the Department will not intervene when the complaint concerns the following matters:
- Grades or examination results, which are the prerogative of the college faculty.
- Complaints concerning general academic programs should be directed to the Office of College and University Evaluation
- Discrimination against enrolled students on the part of the institution or faculty; complaints should be filed with the:
Office for Civil Rights (OCR) - Enforcement Office
U.S. Department of Education
32 Old Slip, 26th Floor
New York, NY 10005-2500
Telephone: 646-428-3900
Fax: 646-428-3843
TDD: 877-521-2172
Email: OCR.NewYork@ed.gov
Or with:
NYS Division of Human Rights
https://dhr.ny.gov/complaints - Complaints about a college in the State University system should be sent to:
State University of New York
Central Administration
State University Plaza
Albany, NY 12246
More information about the process for State University of New York campuses can be found by clicking here - Complaints about a college in the City University system should be sent to:
City University of New York
Office of the General Counsel
205 East 42nd Street, 11th Floor
New York, NY 10017 - In addition to the financial aid office of the institution, complaints regarding financial aid should be sent to:
Higher Education Services Corporation
Customer Communications Center
1 Commerce Plaza
Albany, NY 12210
Telephone Number: 1-888-NYS-HESC - Complaint involving implementation of the Americans with Disabilities Act should be sent to:
Advocate's Office for Persons with Disabilities
Empire State Plaza
Agency Building 1, Suite 1001
Albany, NY 12223Counsel, Advocate for the Disabled
Governor's Office
The Capitol
Albany, NY 12224Vocational and Educational Services for Individuals with Disabilities (VESID)
One Commerce Plaza
Albany, NY 12210